Refund policy

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO RETURN IT?


A damaged or defective product may be returned or exchanged for the same or a like product. Jackson will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the discretion of Jackson and require a Return Authorization (RA) number to receive shipping label.


Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).


WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?

If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same product.


Jackson will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Jackson will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.


All returned items must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.


Returns Procedure

HOW DO I MAKE A RETURN?

All returns require prior authorization from Jackson and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you.


Contact the Jackson Gear Advisors team at (800) 856-9801 or email us at [email protected] to obtain an RA number and a prepaid return shipping label.

  • If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
  • If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.

After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.


Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.


Send returns to:

Jackson/Charvel Manufacturing, Inc.
ATTN: Online Returns Dept.
1295 East Central Ave
San Bernardino, CA 92408



Jackson will process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.


Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.